PRIVACY POLICY

1. USER INFORMATION

Who manages your personal data?

Málaga Hideaway is responsible for processing the personal data of its users. We ensure that this data is treated in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and Organic Law 3/2018 of 5 December (LOPDGDD).

Why do we collect and process your personal data?

We process your data to maintain a professional and personal relationship with you. The specific purposes are:

  • Sending information and commercial communications via e-mail, SMS, social media, or other means (digital or physical). This may relate to our own services or products, as well as those of cooperation partners. This ensures that third parties do not have direct access to your personal data.
  • Conducting customer satisfaction surveys, market research and statistical analysis.
  • Handling requests, questions or comments you submit through our contact channels.
  • Sending future newsletters regarding offers, news and promotions relevant to our services.

On what legal basis do we process your data?

The processing of your data is justified on the basis of:

  • Your consent, e.g. to receive commercial information and newsletters.
  • Our legitimate interest, for example in conducting market research and handling your requests.

How long do we keep your data?

We keep your data only for the time necessary to fulfil the purposes for which it was collected or for as long as required by a legal obligation. As soon as the data is no longer needed, it will be securely deleted or anonymised.

Will your data be shared with third parties?

Your data will not be passed on to third parties, except when necessary for the performance of our services (e.g. technical support services). In such cases, a confidentiality agreement and a data processing agreement will be concluded in accordance with the applicable privacy legislation.

What are your rights as a user?

You have the following rights:

  • The right to withdraw your consent at any time.
  • The right to access, rectification, deletion, restriction of processing, portability, and objection to processing.
  • The right to complain to the Spanish Data Protection Authority (AEPD, www.aepd.es) if you believe we are not complying with the legislation.

Contact details for exercising your rights:

  • Málaga Hideaway
  • Calle Francisco Guillion 11c, El Palo, Málaga
  • reserveringen@malaga-hideaway.com

2. MANDATORY OR VOLUNTARY INFORMATION

When filling in forms on our website, some data are marked with an asterisk (*). These details are mandatory, as we need them to process your request correctly. Other fields are optional and intended to improve our services.

You are responsible for providing accurate and up-to-date data. If details are not fully completed, Málaga Hideaway may not be able to guarantee that the service will fully meet your expectations.

3. SAFETY MEASURES

Málaga Hideaway complies with all legal data protection requirements and implements appropriate technical and organisational measures to protect your data against loss, unauthorised access or misuse.

These measures are regularly reviewed and adapted to new technological developments and legal requirements.

For questions about the security of your personal data, please contact us using the contact details above.

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